Terms and Conditions – VIP Matchdays Ltd

  1. Definitions

In these Terms & Conditions, the following definitions apply:

“VIP Matchdays”, “we”, “us” or “our” means VIP Matchdays Ltd, a company registered in England and Wales (Company Number 09913137).

“Customer”, “you” or “your” means the individual, company or organisation making the booking.

“Booking” means any order placed with VIP Matchdays Ltd for tickets, hospitality packages or any other services supplied by us.

“Event” means the sporting, entertainment or other event for which tickets or hospitality have been purchased.

“Venue” means the stadium, arena, racecourse or other location where the Event takes place.

“Rights Holder” means the club, governing body, promoter, venue, official hospitality provider or other organisation responsible for staging the Event.

“Services” means the tickets, hospitality packages and any related services supplied by VIP Matchdays Ltd.

 

  1. About VIP Matchdays

VIP Matchdays Ltd acts as a ticket and hospitality reseller and, where applicable, as an authorised agent for clubs, venues, governing bodies and official hospitality providers.

Unless expressly stated otherwise, VIP Matchdays Ltd is not the organiser of the Event and does not control the operation of the Venue, the Event or the hospitality package provided by third parties.

By placing a Booking with VIP Matchdays Ltd, you acknowledge that certain elements of the Event and hospitality experience remain under the control of the relevant Rights Holder.

 

  1. Acceptance of a Booking

A Booking constitutes an offer by the Customer to purchase the Services.

A contract between the Customer and VIP Matchdays Ltd is formed when we:

  • issue a Booking Confirmation;
  • issue an Invoice; or
  • accept full or part payment for the Booking,

whichever occurs first.

By making payment against an Invoice, whether in full or by instalments, the Customer confirms that they have read, understood and accepted these Terms & Conditions.

No verbal representations, promotional material or correspondence shall form part of the Contract unless confirmed by VIP Matchdays Ltd in writing.

 

  1. Prices & Availability

All prices and availability are subject to change until a Booking has been confirmed.

Tickets and hospitality packages are sourced from live inventory systems and availability can change without notice.

Prices may increase or decrease due to supply and demand.

VIP Matchdays Ltd reserves the right to amend quoted prices prior to confirmation of a Booking.

Unless otherwise stated:

  • prices are shown exclusive of VAT where applicable;
  • prices are quoted per person;
  • booking fees or administration fees may be included within the advertised price.

 

  1. Payment

Unless otherwise agreed in writing, payment is due immediately upon receipt of the Invoice.

VIP Matchdays Ltd will not order, allocate or secure tickets or hospitality until cleared funds have been received.

Failure to make payment by the due date may result in:

  • cancellation of the Booking;
  • release or resale of the ticket allocation;
  • additional administration costs;
  • interest being charged on overdue balances;
  • refusal of future bookings.

Where instalment payment plans have been agreed, each instalment must be paid by the specified due date.

Failure to pay an instalment may result in the entire outstanding balance becoming immediately due.

 

  1. Card Processing Fees

Payments made by UK Business Customers using a credit or debit card are subject to a 2.0% card processing fee.

Payments made using an overseas credit or debit card are subject to a 3.5% card processing fee.

These fees will be clearly displayed before payment is taken and form part of the total amount payable.

No processing fee applies to payments made by electronic bank transfer.

Where prohibited by law, consumer customers will not be charged a card processing fee.

 

  1. Late Payment

Time shall be of the essence in relation to all payments.

VIP Matchdays Ltd reserves the right to charge interest on overdue balances at 8% above the Bank of England Base Rate, together with any reasonable costs incurred in recovering outstanding sums.

Any tickets or hospitality not paid for by the due date may be cancelled and reallocated without notice.

The Customer shall remain liable for any losses or costs incurred by VIP Matchdays Ltd arising from non-payment.

 

  1. Ticket Supply & Delivery

Tickets and hospitality packages are supplied subject to availability and the terms and conditions of the relevant Rights Holder, Venue or Official Hospitality Provider.

VIP Matchdays Ltd reserves the right to supply tickets in an equivalent or upgraded location where reasonably necessary. Where an equivalent alternative cannot be provided, the Customer will be contacted to discuss the available options.

Tickets may be issued in digital, electronic, mobile, print-at-home or physical format depending on the requirements of the Rights Holder.

Where digital tickets are supplied, it is the Customer’s responsibility to ensure that:

  • the correct email address and mobile telephone number have been provided;
  • digital tickets have been downloaded before arrival;
  • their mobile device is sufficiently charged to gain entry;
  • they comply with any ticket transfer or wallet requirements issued by the Rights Holder.

VIP Matchdays Ltd accepts no responsibility for delays caused by incorrect customer information, mobile device failure, internet connectivity or failure by the Customer to follow ticket delivery instructions.

 

  1. Hospitality Packages

Hospitality packages are supplied in accordance with information provided by the Venue, Rights Holder or Official Hospitality Provider.

Whilst VIP Matchdays Ltd endeavours to ensure all package descriptions are accurate, all package elements remain subject to change.

Changes may include, but are not limited to:

  • menus;
  • drinks packages;
  • guest speakers;
  • player or celebrity appearances;
  • entertainment;
  • lounge locations;
  • seating arrangements;
  • suite names;
  • hospitality opening times;
  • hospitality closing times;
  • package itineraries.

Such changes shall not constitute a material change to the Contract and shall not entitle the Customer to cancel the Booking, request a refund or transfer to another Event.

 

  1. Event Dates, Kick-Off Times & Schedule Changes

The Customer acknowledges that all Event information is subject to change.

Fixture dates, kick-off times, race times, session times, Event schedules and hospitality timings are determined by the relevant Rights Holder and may be amended at any time.

Changes may occur for reasons including, but not limited to:

  • television scheduling;
  • broadcasting requirements;
  • competition scheduling;
  • weather conditions;
  • safety requirements;
  • policing;
  • operational requirements;
  • decisions made by the Venue or governing body.

Where an Event is rescheduled, postponed or its timing altered, the Booking shall automatically remain valid for the revised date and time.

It is the Customer’s responsibility to attend the revised Event.

No cancellation, refund, credit or transfer shall be offered as a result of any change to:

  • the Event date;
  • kick-off time;
  • race time;
  • session time;
  • hospitality opening or closing time;
  • Event schedule.

 

  1. Venue Admission & Customer Responsibilities

The Customer is responsible for ensuring that all guests comply with the rules, regulations and admission policies of the Venue and Rights Holder.

Admission may be refused by the Venue for reasons including, but not limited to:

  • failure to comply with dress codes;
  • intoxication;
  • abusive or offensive behaviour;
  • possession of prohibited items;
  • misuse of tickets;
  • breach of Venue regulations.

VIP Matchdays Ltd shall not be liable where entry is refused by the Venue or Rights Holder.

No refund, transfer or compensation shall be payable where admission is refused due to the actions or conduct of the Customer or any member of their party.

 

  1. Customer Information

The Customer is responsible for ensuring that all information supplied to VIP Matchdays Ltd is complete and accurate.

VIP Matchdays Ltd accepts no responsibility for losses arising from incorrect:

  • names;
  • email addresses;
  • postal addresses;
  • mobile telephone numbers;
  • attendee details.

Any costs incurred in correcting customer information after tickets have been issued shall be payable by the Customer.

 

  1. Ticket Use & Resale

Tickets supplied by VIP Matchdays Ltd are intended solely for the personal use of the Customer and their invited guests.

Unless expressly authorised by the relevant Rights Holder, tickets must not be:

  • resold;
  • auctioned;
  • advertised for resale;
  • offered as a competition prize;
  • transferred for commercial gain.

VIP Matchdays Ltd accepts no liability where tickets are cancelled or voided by the Rights Holder due to unauthorised resale or misuse.

The Customer shall indemnify VIP Matchdays Ltd against any losses arising from the unauthorised use or resale of tickets.

 

  1. Cancellation, Refunds & Transfers

All Bookings made with VIP Matchdays Ltd are strictly non-refundable and non-transferable.

Once a Booking has been confirmed by VIP Matchdays Ltd, it cannot be cancelled, amended or transferred under any circumstances except where required by applicable law.

The Customer acknowledges that tickets and hospitality packages are purchased by VIP Matchdays Ltd from live inventory systems and third-party suppliers immediately upon confirmation of a Booking. For this reason, no refunds, credits or transfers will be offered for any reason including, but not limited to:

  • illness or injury;
  • change of personal circumstances;
  • bereavement;
  • work commitments;
  • travel disruption;
  • visa issues;
  • adverse weather affecting travel;
  • inability to attend;
  • fixture date changes;
  • kick-off time changes;
  • hospitality timing changes;
  • changes to travel or accommodation arrangements.

Failure by the Customer or any member of their party to attend an Event shall not entitle the Customer to a refund, credit, replacement ticket or transfer.

Customers are strongly advised to consider suitable travel and event cancellation insurance where appropriate.

 

  1. Event Postponement & Cancellation

Where an Event is postponed, rescheduled or relocated by the Rights Holder, Venue or Event organiser, all Bookings shall automatically remain valid for the revised Event.

The Customer shall not be entitled to cancel the Booking or receive a refund due solely to:

  • postponement;
  • rescheduling;
  • change of venue;
  • revised kick-off time;
  • revised hospitality timings;
  • revised Event schedule.

Where an Event is cancelled entirely and no replacement Event takes place, VIP Matchdays Ltd will follow the policy of the relevant Rights Holder or Official Hospitality Provider.

Any refund due shall only be processed once the relevant supplier has refunded VIP Matchdays Ltd.

VIP Matchdays Ltd reserves the right to deduct any non-refundable administration costs, booking fees or fulfilment costs where permitted by law and where such costs have not been recovered from the supplier.

VIP Matchdays Ltd shall not be responsible for reimbursing any consequential costs incurred by the Customer including, but not limited to:

  • travel;
  • accommodation;
  • parking;
  • subsistence;
  • loss of earnings;
  • other incidental expenses.
  1. Complaints

If the Customer believes the Services supplied did not substantially match those purchased, any complaint must be submitted in writing to VIP Matchdays Ltd within seven (7) days of the Event.

Complaints received after this period may not be investigated.

Where appropriate, VIP Matchdays Ltd will refer complaints to the relevant Rights Holder, Venue or Official Hospitality Provider for investigation.

As VIP Matchdays Ltd is not the organiser or operator of most Events or hospitality facilities, the outcome of any complaint relating to catering, beverages, staffing, seating, facilities or hospitality service remains subject to the policies and decisions of the relevant supplier.

VIP Matchdays Ltd will use reasonable endeavours to assist Customers in resolving genuine complaints but cannot guarantee compensation, refunds or goodwill gestures.

Any goodwill gesture offered by VIP Matchdays Ltd is entirely discretionary and shall not create any precedent or ongoing obligation.

 

  1. Fraud, Chargebacks & Payment Disputes

The Customer warrants that all payment methods used are valid and that they are authorised to use them.

VIP Matchdays Ltd takes fraudulent transactions seriously.

Where a payment is subsequently:

  • disputed;
  • reversed;
  • charged back;
  • identified as fraudulent;
  • recalled by the payment provider,

VIP Matchdays Ltd reserves the right to:

  • cancel any outstanding Bookings;
  • invalidate any tickets not yet used;
  • recover all losses, fees and administration costs;
  • commence legal proceedings where appropriate;
  • report suspected fraud to the relevant authorities.

The Customer shall indemnify VIP Matchdays Ltd against all losses arising from fraudulent or unauthorised payment activity.

 

  1. Customer Conduct

The Customer is responsible for the behaviour of every person attending under their Booking.

VIP Matchdays Ltd reserves the right to refuse future Bookings where a Customer or any member of their party has:

  • behaved abusively towards staff;
  • threatened or harassed employees;
  • attempted fraud;
  • misused tickets;
  • breached Venue regulations;
  • engaged in behaviour likely to bring VIP Matchdays Ltd or the Rights Holder into disrepute.

Any decision to refuse future business shall be entirely at the discretion of VIP Matchdays Ltd.

 

  1. Supplier Rights

VIP Matchdays Ltd reserves the right to cancel or refuse any Booking where:

  • payment has not been received;
  • prices have changed before confirmation;
  • stock has become unavailable;
  • fraud is suspected;
  • the Customer has breached these Terms;
  • circumstances arise beyond our reasonable control.

Where VIP Matchdays Ltd cancels a Booking before tickets have been secured, our liability shall be limited to refunding any monies actually received.

VIP Matchdays Ltd reserves the right to refuse to enter into any future contract with any Customer without providing a reason.

 

  1. Limitation of Liability

VIP Matchdays Ltd acts as a reseller and, where applicable, as an agent for Rights Holders, Venues and Official Hospitality Providers.

Except where expressly stated otherwise, VIP Matchdays Ltd does not organise, promote or operate Events and accepts no responsibility for the acts, omissions or decisions of any Rights Holder, Venue, Official Hospitality Provider or other third party.

To the fullest extent permitted by law, VIP Matchdays Ltd shall not be liable for any loss arising from:

  • cancellation, postponement or rescheduling of an Event;
  • changes to fixture dates, kick-off times or Event schedules;
  • changes to hospitality package content;
  • withdrawal of players, teams, entertainers, speakers or guests;
  • changes to seating locations by the Rights Holder;
  • venue operational decisions;
  • travel disruption;
  • weather conditions;
  • industrial action;
  • acts or omissions of third-party suppliers.

VIP Matchdays Ltd shall not be liable for any indirect or consequential loss including, but not limited to:

  • loss of profits;
  • loss of business;
  • loss of enjoyment;
  • accommodation costs;
  • travel expenses;
  • parking costs;
  • loss of earnings;
  • any other consequential or incidental losses.

Nothing in these Terms shall exclude or limit liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any liability which cannot legally be excluded under the laws of England and Wales.

Where liability cannot be excluded, VIP Matchdays Ltd’s total liability shall not exceed the total amount actually paid by the Customer for the relevant Booking.

 

  1. Force Majeure

VIP Matchdays Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

  • acts of God;
  • extreme weather;
  • flood;
  • fire;
  • terrorism;
  • civil unrest;
  • industrial action;
  • pandemics;
  • epidemics;
  • government restrictions;
  • transport disruption;
  • power failures;
  • cyber incidents;
  • failure by suppliers or Rights Holders.

Where such circumstances occur, VIP Matchdays Ltd shall be entitled to suspend or delay performance of its obligations without liability.

 

  1. Data Protection & Privacy

VIP Matchdays Ltd processes Customer information in accordance with its Privacy Policy and applicable UK data protection legislation.

Customer information may be shared with:

  • Rights Holders;
  • Venues;
  • Official Hospitality Providers;
  • Ticketing Partners;
  • Governing Bodies;
  • Payment Providers;

where necessary to fulfil the Booking.

Customers should refer to our Privacy Policy for full details regarding the collection, storage and processing of personal information.

 

  1. Intellectual Property

All content published by VIP Matchdays Ltd, including text, logos, branding, images and marketing materials, remains the property of VIP Matchdays Ltd or its licensors.

No content may be copied, reproduced or distributed without our prior written consent.

 

  1. Website Information

Whilst VIP Matchdays Ltd endeavours to ensure that all information published on its website and marketing material is accurate, errors and omissions may occasionally occur.

VIP Matchdays Ltd reserves the right to correct any pricing, availability or typographical errors without liability prior to confirming a Booking.

Images used on our website are for illustrative purposes only and may not accurately represent the facilities or hospitality package provided on the day of the Event.

 

  1. Entire Agreement

These Terms & Conditions, together with any Booking Confirmation and Invoice issued by VIP Matchdays Ltd, constitute the entire agreement between the parties.

The Customer acknowledges that they have not relied upon any statement, representation or promise not expressly contained within these Terms.

 

  1. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remainder of the Terms.

The remaining provisions shall continue in full force and effect.

 

  1. Waiver

Failure by VIP Matchdays Ltd to enforce any provision of these Terms shall not constitute a waiver of any future right to enforce that provision or any other provision.

 

  1. Assignment

VIP Matchdays Ltd may assign, transfer or subcontract any of its rights or obligations under these Terms.

The Customer may not assign or transfer any rights arising from the Contract without the prior written consent of VIP Matchdays Ltd.

 

  1. Amendments

VIP Matchdays Ltd reserves the right to amend these Terms & Conditions at any time.

The version published on our website at the date a Booking is confirmed shall apply to that Booking.

 

  1. Governing Law & Jurisdiction

These Terms & Conditions and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms or any Booking made with VIP Matchdays Ltd.

 

Copyright

© VIP Matchdays Ltd. All rights reserved.

 

Version 2.0
Effective from: 1 July 2026
Last Updated: 8 July 2026