FAQs

VIP Matchdays are an award winning corporate hospitality and event management company. We specialise in finding the very best hospitality for our clients at key events and venues around the UK.

VIP Matchdays boast over 20 years experience in the industry and many happy clients who have enjoyed hospitality packages sourced by us. It’s our attention to detail which sets us apart, just tell us any special requests or requirements you have for your day and our role is to make you feel like at true ‘VIP’.

Generally speaking a Hospitality Package includes your ticket to the event, access to a lounge or suite and food/dining on the day. Each package on our website will show you exactly what is included, but if you have any questions about the package you can talk to our team on 0330 043 6067

It is always best to book as early as possible to ensure access to the best possible facilities. Seating and tables will be allocated on a first come first served basis.

Packages which are available and in stock are able to be purchased online, where a packages says ‘Send Enquiry’ it means we may need to check stock and numbers with the venue so please send an enquiry and we will come back to you as soon as possible.

Yes, feel free to call and speak to a member of our sales team on 0330 043 6067, we work standard office hours Mon – Fri 9-5, if you need assistance out of hours, just send us an email via our Contact Us page and we will get back to you as soon as possible

When you purchase a hospitality package online you are purchasing places for the match, not the date. Dates for matches will occasionally move, most often for television coverage, and your booking will be valid for the final date. If you want confirmation that the date has been confirmed for television do not hesitate to contact us, but do consider this when making travel or accomodation arrangements.

All hospitality packages are non-transferable and non-refundable, subject to our terms and conditions. We offer hospitality insurance to cover you should you be unable to attend for any reason, please request details at the time of booking if you are unsure about your plans.

To guarantee that you secure the packages you require, all bookings will need to be paid for using a Credit or Debit Card – we accept all major credit and debit cards. If you wish to pay on invoice or by bank transfer, phone us on 0330 043 6067 and we will take your order over the telephone.

Yes, once your booking has been processed by us you will get an email confirmation from us and then a copy of your invoice/receipt will follow on email.

Tickets are generally dispatched 7-10 days before an event for postal tickets and up to 3 days before the event for PDF email tickets. We will notify you once your tickets are ready to be dispatched and where tickets are posted, we send by secure delivery, so please be aware that these will need to be signed for upon receipt.

Yes, children are welcome at all clubs however please note clubs require a ticket per person and do not generally offer concession prices unless these are advertised on the package detail page.

All ages are welcome, but there are things to keep in mind if bringing a baby or toddler. Please ensure the child is dressed appropriately for the cold weather/stadium and that you provide ear protection for the child. Prams are not allowed inside the stadium and therefore, we recommend a baby carrier as an alternative. Children under the age of 14 must be accompanied by an adult 18 years old +.

Most clubs are welcoming of away fans subject to appropriate behaviour, however there are some clubs where any fans are not permitted to purchase packages, so if you are visiting an away ground, please check with us before placing your order.

Our packages are in the home stands and if attendees are seen to be supporting the away team, the customer may be asked to leave the stadium without compensation, and we will not be held responsible for this action. 

Where food is included in the package, vegetarian options will be available. If there is a more severe dietary requirement, please advise us when booking so that we can make the club aware, as there may be a surcharge.

Opening times for each category are listed on the ticket description and e-ticket. We suggest arriving promptly to soak up the atmosphere and enjoy all your package inclusions.

If your package includes hospitality, please note the serving time (whether pre-game, half time or after the final whistle) as late arrival may result in missed hospitality. Commonly lounge areas open 2.5 hours prior to kickoff.

Most stadiums now operate the same bag policy which is no large bags, rucksacks or suitcases. They also do not permit prams or buggies into the stadium. For further details please check the club/venue website directly.

Small bags, a maximum of A4 in size, are usually allowed into the stadium but please check your e-ticket for allowed content.  Bags will be checked entering the stadium so please allow extra time for this during busy periods.

Please check your e-tickets or the clubs website for this information regarding as this information will vary depending on the venue. Outside food/drinks are not allowed into the stadium

We are always pleased to hear about our happy customers day out, so please feel free to email us at sales@vipmatchdays.com with your feedback as it helps us tell other clients about how great the package or event is.

You can also tag us in your social posts and photos, our social handle across all channels is @vipmatchdays

If you do not see the answer to your specific question, feel free to reach out to us by the following methods

Email – sales@vipmatchdays.com

Telephone – national 0330 043 6067 or local 01482 426067

Social – @vipmatchdays across all platforms