FAQs

Below are the answers to our most Frequently Asked Questions which we hope should answer any questions you have about your purchase with VIP Matchdays.

However if you prefer to talk to us directly, feel free to call us anytime on 0330 043 6067

WHO ARE VIP MATCHDAYS?

VIP Matchdays are an award winning corporate hospitality and event management company. We specialise in finding the very best hospitality for our clients at key events and venues around the UK.

VIP Matchdays boast over 20 years experience in the industry and many happy clients who have enjoyed hospitality packages sourced by us. It’s our attention to detail which sets us apart, just tell us any special requests or requirements you have for your day and our role is to make you feel like at true ‘VIP’.

WHAT IS INCLUDED IN A HOSPITALITY PACKAGE?

Generally speaking a Hospitality Package includes your ticket to the event, access to a lounge or suite and food/dining on the day. Each package on our website will show you exactly what is included, but if you have any questions about the package you can talk to our team on 0330 043 6067

HOW FAR IN ADVANCE DO I NEED TO BOOK?

It is always best to book as early as possible to ensure access to the best possible facilities. Seating and tables will be allocated on a first come first served basis.

CAN I PURCHASE MY PACKAGE ONLINE?

Packages which are available and in stock are able to be purchased online, where a packages says ‘Send Enquiry’ it means we may need to check stock and numbers with the venue so please send an enquiry and we will come back to you as soon as possible.

CAN I PURCHASE MY PACKAGE OVER THE PHONE?

Yes, feel free to call and speak to a member of our sales team on 0330 043 6067, we work standard office hours Mon – Fri 9-5, if you need assistance out of hours, just send us an email via our Contact Us page and we will get back to you as soon as possible

WILL MY PACKAGE CHANGE IF THE DATE OF THE EVENT IS MOVED?

When you purchase a hospitality package online you are purchasing places for the match, not the date. Dates for matches will occasionally move, most often for television coverage, and your booking will be valid for the final date. If you want confirmation that the date has been confirmed for television do not hesitate to contact us, but consider this when making travel or accomodation arrangements.

I HAVE A CONFIRMED BOOKING BUT WISH TO CANCEL IT, CAN I GET A REFUND?

All hospitality packages are non-transferable and non-refundable, subject to our terms and conditions. We always offer hospitality insurance to cover you should you be unable to attend for any reason.

HOW DO I PAY FOR MY PACKAGES ONLINE?

To guarantee that you secure the packages you require, all bookings will need to be paid for using a Credit or Debit Card – we accept all major credit and debit cards. If you wish to pay on invoice or by bank transfer, phone us on 0330 043 6067 and we will take your order over the telephone.

WILL I GET A RECEIPT/INVOICE FOR MY PAYMENT?

Yes, once your booking has been processed by us you will get an email confirmation from us and then a copy of your invoice/receipt will follow on email.

HOW & WHEN DO I RECEIVE MY TICKETS?

Tickets are generally dispatched 7-10 days before an event for postal tickets and up to 3 days before the event for PDF email tickets. We will notify you once your tickets are ready to be dispatched and we also send secure recorded delivery so please be aware that these will need to be signed for upon receipt.